How Your Personal Information Is Handled

This notice covers information processed through visits and account use, the reasons for that processing and the choices available to you. The main casino page explains the wider account features.

1. Company Responsible for Data Handling

Zanzabet is managed by Costa Rican company 3-102-959858 SRL, registered as 3-102-959858 and located in San Pedro near the Los Yoses supermarket. That company determines the handling of personal information on this website. The following sections describe collection, its purposes, retention and the way to exercise applicable data protection rights.

Send questions or rights requests to [email protected] using the email attached to the profile. Identify the account with the registered phone number.

Check the purpose of a request before supplying a file. Information used to create a profile, evidence used to establish identity and details needed to trace a payment perform different functions. Review the account screen to see which item is required. Accurate, readable material reduces the need to repeat the same procedure with replacement documents later.

2. Categories of Information We Receive

Records arise both from details you submit while creating or operating the profile and from ordinary use of the website.

Identification includes names, birth date, citizenship and the country where you reside.
Residential and contact details include a postal address, telephone and email.
Profile records include the protected password, gaming entries, funding, cashouts and accepted promotions.
Payment information is limited to what is necessary for the requested movement.
Supporting evidence can include identity papers, address records, payment ownership proof and a requested selfie.
Funding evidence may be collected where anti-money-laundering requirements call for it.
Connection information can include the IP, hardware, browser, operating system, language and connection timestamp.
Support records contain the correspondence you exchange with the assistance team.

Fields identified as required are needed to establish a profile. Connection records arise automatically during visits and can flag unusual access attempts.

An account enquiry can usually be described using the operation reference, date, currency and value. A card credential or one-time access code is not a substitute for that description. Avoid combining secrets with a general explanation of the issue. Where the service asks for supporting evidence, use the designated procedure for that evidence rather than including it in an unrelated message.

3. Reasons for Processing Account Records

Providing the account service is the primary purpose. It includes establishing profiles, applying funding credits, arranging cashouts, administering rewards and responding to questions.

A further purpose is meeting legal duties through age and identity checks, prevention of financial crime and security measures. Optional commercial messages depend on consent, which can be withdrawn whenever you choose.

Patterns such as how often an account is funded and how long it is used can inform suggestions for limits or breaks. Decisions producing legal effects are not made entirely by automated processing.

Manage marketing preferences through the profile or the support team. Necessary operational messages, including receipts or protection alerts, are still delivered after marketing is declined.

Be specific about the correction you seek. Replacing an outdated telephone number, challenging an inaccurate transaction entry and asking about the handling of an identity record are distinct requests. Describe the information concerned and the result you expect. If another enquiry about the same record is already open, provide its reference so that the context can be considered together.

4. Parties Involved in Service Delivery

Only recipients requiring information for their assigned service receive it. These can include transfer processors, infrastructure and technical providers, identity tools, communications services and a game studio where its functionality requires disclosure.

Recipients follow our directions and confidentiality obligations. Information is neither sold nor released for promotional purposes without permission. Where an authority makes a valid demand, disclosure is limited to the material legally required.

We assess equivalent protection before appointing a replacement supplier. The previous supplier's access is ended for any information no longer necessary to its work.

Account closure, withdrawal of marketing consent and erasure of personal information have different effects. Explain which of these you intend to request. Records connected with an unresolved operation or a retention obligation can require separate consideration. The applicable reason should be assessed against the type of record and the purpose for which it continues to be held.

5. Payment Processing and Verification Evidence

The processor chosen for a money movement receives the currency, value and transaction identifier. With a card, the provider holds the card information while returning the outcome of the transaction to us.

An official identity record, proof of residence or evidence that a payment instrument belongs to you may be required, especially ahead of an initial cashout. These checks guard against another person's use of the profile.

When following up a privacy matter, keep the earlier reference and the contact route used for the request. State what remains unresolved instead of opening an account under another identity. If the facts have changed, explain the change and which record it affects. Clear context helps the team distinguish access difficulties from a question about personal information.

6. Session Cookies and Tracking Preferences

Cookies support the website and, where permitted, usage measurement. Necessary ones keep access active, retain the selected language and assist security. Statistical cookies are enabled with consent.

Required cookies support authentication, the current visit and protection.
Preference storage remembers language and appearance choices.
Statistical measurement uses anonymous information when you agree.

Browser controls allow deletion or blocking. Some functions, including account entry, may stop working correctly as a result.

7. Retention and Removal of Records

Records remain while serving the purposes outlined here or meeting a required legal retention period. They are then erased or stripped of identifying details.

Profile information remains for the period of service use.
Payment records follow the applicable fiscal and accounting retention periods.
Assistance correspondence remains until resolution unless a duty requires a longer period.
Access logs are held briefly before erasure or anonymisation.

Closure triggers removal of material no longer necessary. Legally retained records are restricted from other uses until the relevant period is over.

8. Processing Across Different National Jurisdictions

Our company operates from Costa Rica, while some suppliers are located elsewhere. Records may therefore be handled under differing national privacy frameworks.

Contractual arrangements, additional technical protections and commitments consistent with this notice govern such situations. Further details can be requested by email.

9. Exercising Choices Over Personal Data

You may seek access, correction or cancellation of information and object to its processing. These options include the following.

Obtain a copy of the personal records retained about you.
Have an inaccurate entry corrected.
Ask for cancellation when retention is no longer necessary.
Refuse promotional communications.
Revoke consent already given without changing earlier lawful processing.

Describe the request precisely in an email, identifying yourself and the profile by number or email. We answer within the legally prescribed time. An unsatisfactory response can be raised with the relevant privacy authority.

To avoid disclosure to an unauthorised person, we may confirm identity before access or removal. Erasure can be limited by a retention duty or an open dispute. We explain the applicable reason where a request cannot be granted immediately.

10. Safeguards for the Information Held

Protection includes encrypted transmission, role-based permissions, records of internal consultation and recurring checks of the service infrastructure.

You can assist by securing credentials, keeping confirmation codes private and leaving sessions on shared machines. If an incident materially compromises your rights, we notify you so appropriate action can be taken.

11. Handling Information Relating to Children

Only people aged at least 18 may use the service. Children's information is not deliberately collected. Discovery of an underage profile leads to blocking and removal of records, subject to any legal exception.

Consider parental restrictions when a child or teenager uses the same hardware, and avoid leaving account credentials stored there.

12. Revisions and Further Privacy Enquiries

Updates may follow a change to features or relevant rules. The published version governs current use, and important amendments are announced through a suitable route.

Use [email protected] for questions concerning your information. We aim for clear, prompt explanations. Revisit the notice periodically, especially when changing contact details or enabling a new account feature.

You may ask for a simpler explanation of anything in this notice that you find unclear.